Helpdesk 101
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
PSG MOJO HELPDESK PRESENTATION
You can download the PSG Mojo Helpdesk presentation from the following link http://www.filedropper.com/mojohelpdesk6
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O365 Login
Click here to enlarge the image: o365.pngCreate a Mojo Helpdesk ticket at Helpdesk: PSG Global Solutions (mojohelpdesk.com) in case you need further technical assistance.